Release Notes 05.22.2020
1) Two-Channel Recording Player in the Timelines
Now all users with have access to Two-channel recording player in the timeline:
Call recordings could be speeded up with 0.25 increments (up to 2x), channels could be disabled to only listen to a certain leg of the call, and you can jump back/ahead 10 seconds easily.
There are also stats available on the talk time percentage of the Rep vs. Prospect.