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Troubleshooting
Choppy Call Quality? Here's How to Fix!
Reset Your Internal Phone ID
Clear Cache & Update Chrome
WebRTC Error, Dialer Stuck as “Trying”
Email Send Error / Retry Failed Emails
My List Only Shows 2000 Contacts
I Can't Hear Them, They Can't Hear Me
Best Way to Reach FrontSpin Support
Password Reset / Forgot Password
My List Shows 0/0. How do I fix it?
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Setup & Training
Best Practices for Leaving Pre-Recorded Voicemails
User Settings and Configuration Guide
Admin Settings and Configuration Guide
Updating Task Type via Workflow Rules
Creating Lists & Playbooks from Salesforce Reports
Setting Up New Inbound Lead Notifications
Using FrontSpin’s Power Dialer
Creating Lists & Playbooks from Native Conditions
When to use Static Lists vs. Dynamic Lists
Email Integration
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Getting Started
Required Network Ports / IP Addresses
Salesforce Reports, Dashboards and Advanced Fields
Frontspin Recording API
Required Salesforce Fields
FrontSpin JumpStart Questionnaire (Salesforce)
User Equipment Requirements & Recommendations
FrontSpin JumpStart Program (Salesforce)
FrontSpin JumpStart Program (Standalone)
FrontSpin JumpStart Questionnaire (Standalone)
Required Salesforce Version
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NEW!
July 2020: New Feature - Call History/Call Archive for Users
November 2020: New Feature - Default Project
Release Notes 01.24.2021
Automatic Emails, A/B Testing, Pre-selected Templates
Relative Day Variables & Conditionals
Picklist value customization on a per layout basis
Stats for the Email Steps and Variants (Deliveries/Opens/Clicks)
Last Call Date/Time Column in Lists
Defining Mailboxes from which Automatic Emails will be sent:
Release Notes 07.08.2020
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