Defining Mailboxes from which Automatic Emails will be sent:

Defining Mailboxes from which Automatic Emails will be sent:

a) If the List Owner has not been chosen:

You can define the user from whom automatic emails will be sent from, or choose Do Not send if you don’t want to use automatic emails in the Playbook. 

Automatic Email Mailbox Settings

b) If the List Owner has been chosen:

Automatic Emails in this List/Playbook will be sent from the assigned users based on Contact’s ownership. If Contact’s Owner is not one of the users assigned to the List/Playbook (unmapped or just not assigned), a default mailbox for the automatic emails can be selected. If Do Not Sent option is selected — contacts will stay in the playbook step if contact’s owner is not assigned, etc.

Automatic Emails based on ownership

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