Release Notes 12.18.2017

1) Reply vs New Thread vs Forward

Reply and Forward emails are used to follow up on previously sent emails to the prospects in order to create an email thread. It is essentially like going into your Sent folder and replying to/forwarding an email you’ve already sent.

Reply/Forward emails have Re:/Fwd: accordingly at the beginning of the subject line, and can be added to playbook email steps (other than 1st email step).

2) Call Results Mapping into Custom SFDC Field and Call Result Pick list Per Layout

Now Admins can map Call Result to be logged to any SFDC field on Task Object (text or pick list type). This could be done under Settings => Integrations => Advanced => Call Result

Admins can also customize Call Result picklist values displayed on per layout basis – this might be useful if Call Results depend on the Team a user is in. To do that go under Settings => Your Organization => Layouts => Select Layout => Task Tab => Drill Down to Call Result

Deselect the values that you would like to disable for this layout => Save => Save Layout