Release Notes 06.05.2023

The following features have been added to FrontSpin:

• Forgot Password
• ACD Queue Overflow

Forgot Password:

All users with a valid email address will now be able to directly reset their password from the home page. To do this, select forgot password and the user will be sent the password reset process directly to their email used for login. Please see image below for reference.

ACD Queue Overflow:

Admins now have the ability to assign another ACD queue as a backup if no agents are available to handle an incoming call. For example, if all agents in ACD queue 1 are unavailable, new incoming calls will be routed to ACD queue 2. To do this, follow these steps:

Settings>ACD Queues>Select Queue For Overflow With New Drop Down: