Multiple Assigned Phone Numbers

Multiple Assigned Phone Numbers

Admin level users are now able to assign multiple phone numbers to a single user. The process of assigning phone numbers will remain the same as before; however, you can now utilize the same users name multiple times. See below for reference.

Once an admin has assigned multiple phone numbers to a user, the user can then go into their settings>phone settings>call management>select "show assigned Personal Call ID">then check "balance between available"." Balance when available" option will randomly rotate through all of the phone numbers assigned to a user from the admin (this does not include local/random presence phone numbers). Please see what to look for below.

Otherwise, you can still use just one personal call ID phone number. To do this, go to phone settings>under personal call ID select the number you want to present>under identification select "show assigned Personal Call ID", but  do not check "balance between available"

Lastly, if a user does not have a phone number assigned to them from the admin, they will receive the error message below and a phone number will need to be assigned in order for them to begin dialing.