Connect Definition Customization

Connect Definition Based on Call Results

A connect definition can now be based on a specific set of call results. This will allow the admin to see a report of the connections made based on a chosen list of call results rather than just a minimum call duration. However, the admin can choose to have both filters (call result and time) enabled to view their total connects.

To enable this setting, the admin will go to settings>your organization>call settings>select the connect definition you prefer>save>then go to the listed call results below and select the options that would be defined as a connect>save. The first checkbox still corresponds to a connect being defined by a minimum call duration. The second check box allows certain call results to be defined as a connect. If both are check, then connects will be determined by both factors.