Gong - Call Recording Analysis
Gong (https://www.gong.io/) can take FrontSpin's raw call recordings and analyze then in great detail, offering transcripts, keywords and topics discussed, and advanced call playback (seeing when each person was talking, how long they were talking, etc.).
To integrate FrontSpin with Gong, you must generate an API key in FrontSpin under SETTINGS => INTEGRATIONS => API KEY.
If the integration requires individual User IDs for your FrontSpin users, please email our Support team and we'll provide you with those details.