1. Home
  2. Getting Started & Essentials
  3. User Equipment Requirements & Recommendations

User Equipment Requirements & Recommendations

I. Web Browser

FrontSpin users must use Google Chrome due to the technical requirements of the web technologies used (such as WebRTC). Other web browsers do not provide full support for the technologies used. Google Chrome can be downloaded here.

II. Headset

FrontSpin strongly recommends using a good computer headset (via USB, audio jack or Bluetooth wireless) with noise cancelling built-in. Below are some models that we recommend to use:

Computer HeadsetApprox. Cost
Jabra EVOLVE 20 $52
Jabra EVOLVE 30$72
Plantronics Blackwire 500 Series$100
Jabra Evolve 40$109
Jabra Evolve 65 (Bluetooth)$200
Plantronics Voyager Pro UC (Bluetooth)$200
Jabra Evolve 80$329
Plantronics Savi 700 Series (DECT & Bluetooth)$465

III. Machine Requirements

Any modern machine with an OS running the latest version of the Google Chrome Browser with WebRTC support (Linux/Windows/MacOS/Android).

IV. Network Bandwidth per Rep

FrontSpin recommends a minimum of 100kbps connection per concurrent sales rep.

V. Ethernet Wired vs Ethernet Wireless (WiFi)

FrontSpin requires using a wired Ethernet connection for better results and call quality. 

VI. Network, Quality and Speed Requirements

Although FrontSpin has implemented both state-of-the-art VoIP infrastructure and technology, it is recommended that your network has the following characteristics:

1. Less than 5% packet loss

2. Less than 70ms Latency

3. Less than 10ms Jitter

VII. Salesfoce.com licenses

You will need a Salesforce.com license that support APIs. Either Professional Edition with APIs add on, Enterprise Edition or Unlimited Edition.

Updated on December 7, 2017

Was this article helpful?

Related Articles