I. Web Browser
FrontSpin users must use Google Chrome due to the technical requirements of the web technologies used (such as WebRTC). Other web browsers do not provide full support for the technologies used. Google Chrome can be downloaded here.
FrontSpin strongly recommends using a good computer headset (via USB, audio jack or Bluetooth wireless) with noise cancelling built-in. Below are some models that we recommend to use:
|Computer Headset||Approx. Cost|
|Jabra EVOLVE 20||$52|
|Jabra EVOLVE 30||$72|
|Plantronics Blackwire 500 Series||$100|
|Jabra Evolve 40||$109|
|Jabra Evolve 65 (Bluetooth)||$200|
|Plantronics Voyager Pro UC (Bluetooth)||$200|
|Jabra Evolve 80||$329|
|Plantronics Savi 700 Series (DECT & Bluetooth)||$465|
III. Machine Requirements
Any modern machine with an OS running the latest version of the Google Chrome Browser with WebRTC support (Linux/Windows/MacOS/Android).
IV. Network Bandwidth per Rep
FrontSpin recommends a minimum of 100kbps connection per concurrent sales rep.
V. Ethernet Wired vs Ethernet Wireless (WiFi)
FrontSpin requires using a wired Ethernet connection for better results and call quality.
VI. Network, Quality and Speed Requirements
Although FrontSpin has implemented both state-of-the-art VoIP infrastructure and technology, it is recommended that your network has the following characteristics:
1. Less than 5% packet loss
2. Less than 70ms Latency
3. Less than 10ms Jitter
VII. Salesfoce.com licenses
You will need a Salesforce.com license that support APIs. Either Professional Edition with APIs add on, Enterprise Edition or Unlimited Edition.