Spam Risk or Potential Spam on your Caller ID:

Why is my number being marked as “Spam”? 

Your customers and prospects may see your number displayed as “SPAM LIKELY” or “SPAM RISK” or “POTENTIAL SPAM” on their caller ID. Each phone carrier manages their own users and tries to determine calls that could be spam or scam risks. There is no central database or service to manage this.

What is the reason for the SPAM/SCAM flags?

Carriers have responded to the growing number of spam, scam, and robo calls to mobile phones by creating their own tools to identify and sometimes block calls they designate as suspicious. It is becoming more common that businesses are being incorrectly marked by these tools, which presents an obstacle when trying to make legitimate phone calls to customers and potential clients. 

Each carrier has their own feature or app, which automatically is enabled on the mobile device. When someone calls that device, the carrier will check its database of reported spam/scam numbers. If the source is a match on their database, the destination will see the call labeled as “Potential Spam” or “Scam Likely”. 

Additionally, there are 3rd party apps that some users can download that add an additional level of detection to report and block unwanted calls. 

Carriers also are deploying their own intelligent prevention methods. They are utilizing algorithms in their network to detect a large number of phone calls originating from common Caller ID numbers, which can designate these calls as SPAM even if there have been no reported cases against the number yet.

The most common reasons your number has been flagged include:

• High Volume of Outbound Calls Per Day Per Number
• Someone has reported/flagged a call from your number as SPAM
• The end user has enabled a 3rd party SPAM/SCAM blocker on their device

How to request your number be removed from the Spam/Scam designation:

If your number is being flagged by one or more carriers as Potential Spam, you can request they review the designation and have it removed. The following links will allow you to dispute the designation and be registered with those carriers:

Verizon:

https://www.voicespamfeedback.com/vsf/

AT&T:

https://hiyahelp.zendesk.com/hc/en-us/requests/new?ticket_form_id=824667

T-Mobile:

https://callreporting.t-mobile.com/

Multiple Call Registry:

https://www.freecallerregistry.com/fcr/#

https://portal.firstorion.com/app/landing/#/signup

In general, these resources will respond with a resolution within 7-10 business days. Please know that FrontSpin does not manage these websites, they are free resources affiliated with the carriers to manage their potential spam databases. 

How can I request a new phone number?

Click HERE to fill out the form to request a replacement FrontSpin assigned phone number.