Release Notes 08.27.2023
The following features have been added to FrontSpin:
- List Refresh/Reset Restrictions
- Required Call Result when using Power Dialer
- List Refresh Hourly Count Report
- Lead/Contact Owner Search Visibility
- Connect Definition Per Call Result
List Refresh/Reset Restrictions
Admin level users are able to enable or disable a users ability to refresh or reset a list manually. As an admin, if you want your user to be able to manually refresh/reset a list please make sure both boxes are checked under a user's settings. If you do not want them to be able to refresh/reset a list, uncheck the box for the corresponding option.
If you want to adjust this for a user, please go to settings>user settings>users>edit the user you want to change this for>scroll down to List Refresh/Reset and check/uncheck box(es).
https://support.frontspin.com/article/286-list-refresh-reset-restrictions
Required Call Result in Dialer
Admin level users now have the ability to make it mandatory for a user to select a call result when they are dialing through a playbook/cadence. If they do not select a call result, the next call in the queue will not start until a call result has been selected and is saved, or an option is chosen from the pop up (see below). If they still do not select an option, the power dialer will be closed and the user will have to manually restart the list.
When setting this feature up, the admin will have to give a timeframe for the user to select a "Call Result". Additionally, the admin can choose to override a users power dialer settings For example, if the admin only selects the first check box under "Force Call Result At End of Calls in Dialer Mode", then the user will be required to select a call result, but their dialer setting will remain (i.e fixed time dialer or manual dialer). If the admin select both boxes, then the dialer settings will be overridden to immediately begin dialing the next prospect in the list (no matter what the user has selected). Please see image below for what it will look like:
To enable this setting, please go to settings>user settings>users>edit the specific user>scroll down to "Force Call Result At End of Calls in Dialer Mode". After enabling the settings of your choice, have the user sign out and back in for it to take action.
https://support.frontspin.com/article/287-required-call-result-when-using-power-dialer-option
List Refresh Hourly Count Report
Admins are now able to track the total number of Refreshes made in a rolling hour. It will automatically show the total number of refreshes out of the 1200 allowed. To view this, go to settings, then integrations and it will be visible there.
Lead/Contact Owner Visibility in Search
The “Owner” of a Lead/Contact is now visible when using the search option to find a prospect. This will assist with identifying specific lead/contact when there are duplicates
https://support.frontspin.com/article/289-lead-contact-owner-visibility-in-search
Connect Definition Based on Call Results
A connect definition can now be based on a specific set of call results. This will allow the admin to see a report of the connections made based on a chosen list of call results rather than just a minimum call duration. However, the admin can choose to have both filters (call result and time) enabled to view their total connects.
To enable this setting, the admin will go to settings>your organization>call settings>select the connect definition you prefer>save>then go to the listed call results below and select the options that would be defined as a connect>save. The first checkbox still corresponds to a connect being defined by a minimum call duration. The second check box allows certain call results to be defined as a connect. If both are check, then connects will be determined by both factors.
https://support.frontspin.com/article/291-connect-definition-per-call-result