Required Call Result when using Power Dialer Option

Required Call Result in Dialer

Admin level users now have the ability to make it mandatory for a user to select a call result when they are dialing through a playbook/cadence. If they do not select a call result, the next call in the queue will not start until a call result has been selected and is saved, or an option is chosen from the pop up (see below). If they still do not select an option, the power dialer will be closed and the user will have to manually restart the list.

When setting this feature up, the admin will have to give a timeframe for the user to select a "Call Result". Additionally, the admin can choose to override a users power dialer settings For example, if the admin only selects the first check box under "Force Call Result At End of Calls in Dialer Mode", then the user will be required to select a call result, but their dialer setting will remain (i.e fixed time dialer or manual dialer). If the admin select both boxes, then the dialer settings will be overridden to immediately begin dialing the next prospect in the list (no matter what the user has selected). Please see image below for what it will look like:

To enable this setting, please go to settings>user settings>users>edit the specific user>scroll down to "Force Call Result At End of Calls in Dialer Mode". After enabling the settings of your choice, have the user sign out and back in for it to take action.