Call History/Archive

Call History/Call Archive for Users

Now all users are able to access their own Call History (all the calls in chronological order) under Monitor => Calls => Archive if they have the permission:

Admins can give users this permissions under Settings => User Settings => Users => Call Archive Access.

Admins can also decide if they want to give users the ability to edit call notes and scores by checking “Can edit call notes and scores” checkbox in their user settings.