My List Shows 0/0. How do I fix it?
If you just built a new list in FrontSpin based off of a Salesforce report (that has contacts in it) and your list shows 0/0, this is due to a misconfiguration of the Salesforce report. Please always remember these 3 rules whenever creating a Salesforce report that will be used in a FrontSpin list...
- The report must be saved in a pubic folder in order to be visible in FrontSpin.
- The report type must include Leads or Contacts in order to populate the list in FrontSpin (e.g. you can't just build an 'Accounts' report, you would need to build a 'Contacts & Accounts' report instead).
- The first two criteria in any report must be set to ALL (e.g. Show ALL Leads, Date Range = ALL Time).
Example in Salesforce Classic:
Example if Salesforce Lightning:
Once the report is configured correctly, you can REFRESH your list in FrontSpin (and refresh your page in Chrome thereafter) and it will populate.